Refund policy
Return & Refund Policy
We back every VaultDiscs order with a 30-day money-back guarantee. If you're not happy with your purchase for any reason, just reach out to us at vaultdiscs@outlook.com within 30 days of delivery and we'll take care of it, no complicated return process required.
How it works
In most cases, you won't need to send anything back to us. Just contact us with your order number and let us know what's going on, and we'll sort out a refund. We'll let you know if we ever do need the item returned for a specific situation.
Damaged, defective, or wrong item
Please check your order as soon as it arrives. If something's damaged, defective, or not what you ordered, contact us right away with a photo or short video so we can get it fixed fast, whether that's a replacement, a fix, or a refund.
Exceptions
We can't offer refunds on sale items or gift cards.
European Union 14-day cooling-off period
If your order shipped to the EU, you also have the right to cancel your order within 14 days of delivery, for any reason and without needing to give a justification. Contact us at vaultdiscs@outlook.com to arrange this.
Refund timing
Once your refund is approved, it's issued to your original payment method within 10 business days. Please note it can take your bank or card provider some extra time to process and post it after that. If more than 15 business days have passed since your refund was approved and you still don't see it, reach out to us at vaultdiscs@outlook.com and we'll look into it.